With your EZFire Records subscription you get access to a wide range of Product Support, Training and Consulting Services, delivered by a dedicated staff of Fire Service and Public Safety subject matter experts and software specialists with a combined 150 plus years of experience.

Product Support


Product support, provided at no additional cost, begins with the fast and simple Startup assistance you'll need to get up and running. You'll be on the system and using basic features in about 2 hours. Support also includes ongoing online and business day telephone support, and all future upgrades and enhancements. For questions please Contact Us.

  • Startup
    • Initial Setup and Wizards for EZFire Records startup.
      • Provisioning the account
      • Providing access to the system.
      • Adding users, units and initial information
    • Default State Codes installed
    • State Statutes State Code Books fully integrated
  • Online support tools
    • EZFire Records Customer Relationship Management system (for reporting problems or support issues)
      • Unlimited use access to manuals and documentation
        • Available 24 hrs. a day, 7 days a week
    • Online Searchable help
  • 800 Support Line
    • Monday through Friday (except holidays) 8:00 AM - 7:00 PM, Eastern Time
      • Live support
    • 24hrs/365 day off-hour support for critical issues
      • 4 hour response time
    • Non-critical off-hour support
      • available on a contract basis
  • Upgrades
    • Application updates and product enhancements on a regular basis

Training

To supplement the robust help features within EZFire Records (including video tutorials on specific features and actions), we provide video and web-based training and ongoing access to a training database at no additional cost.

  • Online Training Videos
  • Web-based Training
    • Saves training and travel costs
  • Training instance of system and database provided in addition to live database
    • Allows for recurring software training
  • Onsite training and workshops available on request (at additional cost)

Consulting

Professional support for developing custom interfaces and reports and migrating and converting data from other systems is also available. Contact us to discuss your requirements and to get an estimate of scope and costs.

  • Custom Interfaces
    • Computer Aided Dispatch and Mobile system interfaces
  • Custom Reporting
  • Data Migration and Conversion from Existing Systems

Grant Resources

Professional support for developing custom interfaces and reports and migrating and converting data from other systems is also available. Contact us to discuss your requirements and to get an estimate of scope and costs.

  • State of New Jersey - Department of Community Affairs-Provides resources and grants in the State of New Jersey for obtaining funding for their agencies.
  • Office of Justice Programs (OJP)-OJP partners with many law-enforcement agencies at the state and local levels to combat crime and promote safer neighborhoods. Through grant programs, training, and technical assistance, OJP works with states, communities, and tribes to ensure they have the resources necessary to provide effective law enforcement and safety to their citizens.
  • Catalog of Federal Domestic Assistance -Provides listings on federal grant programs that are available from many government agencies.
  • Grants.gov-Source to seek out and apply for funding provided by the federal government.